Elite Insurance

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Complaints Policy

"If there is a dispute between You and Us, the matter may be referred to an arbitrator on whom You and We agree. If We cannot agree on an arbitrator, the President of the Law Society will choose one. If We have cancelled the policy and the arbitrator supports You, We will begin cover again from the date it was cancelled. If the arbitrator supports Us, We will not make any payments whatsoever under the terms of this policy, even if they arose before the policy was cancelled. The person against who the arbitrator’s decision goes against must pay all the arbitration costs. If the decision is not clearly made against either You or Us, the arbitrator will decide how You and We will share the costs.

If You have a complaint about this policy or the way it was sold to You please write to the Underwriting Manager (Complaints), Elite Insurance Company Limited, Newton Chambers, Newton Business Park, Isaac Newton Way, Grantham, Lincolnshire NG31 9RT.

We will make every effort to deal with Your enquiry or complaint to Your satisfaction but if You are not satisfied with the outcome You may refer Your complaint to the Insurance Division of the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Further information can be obtained at www.financial-ombudsman.org.uk. Using this service does not affect Your right to take legal action.

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